Olympia Federal Savings

I have to strongly recommend that others not use this branch.
My first experience with this branch of OlyFed at 8300 Quinault Dr. NE Lacey, Wa. 98516: I came in to change the address on my joint account which I have with my husband. I was told by the teller that I had to remove my sunshades, so he could verify my photo ID. I asked him if that was really necessary. He gave some explanation that I was new to the bank. I told him that I already had an account and that I was just changing the address on the account. In the end, I removed my shades.
My second experience was when I went in with my husband to withdraw some money from this branch. We dealt with a female teller this time. She repeatedly asked us what the money (our money) was being used for. We both felt like we were under interrogation and tried to change the subject each time she asked.
My next visit was to cash a small check in my name. I gave my photo ID and account information. The transaction went smoothly.
On the same day, I came back in to cash a check on a joint account in a different state. The 'greeting' from the same female teller was, "Back again?" She repeatedly asked me whether my husband was with me, to which I answered each time, no, he was busy at home. She also asked if my husband knew that I had written the check. I said, "I have the authority to write this check. It is a joint checking account." She informed me that she would have to call my husband to have him verify that I could cash the check. I told her that we have one cell phone and, when I leave the house, I always take the phone in case I need to call roadside assistance. Again, I stated that the check I was trying to cash was from a joint account. I told her I had cashed checks from this account at other OlyFed branches without problem. She said she would have to get the manager. I stated that I have had the out-of-state joint account for over 20 years, and we had a joint account at OlyFed. She went and got an assistant manager.
After receiving similar responses from him, I took the check and left. It was as though I was being accused of a crime. Does a woman need to get her husband's permission to cash a check from a joint account?
I had obtained a ride from a friend and had to get my friend to drive me back home to where my husband was trying to fix our car, then drive us back to the bank. When I returned to the bank with my husband, we went to the assistant manager. My husband didn't identify himself. He simply told the assistant manager that I had the authority to write that check and did not need his permission because it was a joint account.
We were told, "We can cash it now." Now, the assistant manager was willing to cash the check.
I said, "No, you won't. Since I had been required to return home to fetch my husband, I got cash for the business I needed to handle."
When I told the assistant manager that I had enough because I received nothing but problems each time I used this branch and that I wasn't going to use that branch any more and I might even take my money out of OlyFed because of the unacceptable behavior at this branch, he told me "Have a nice day." When you know customers are insulted and angry, saying "Have a nice day." is more than just inappropriate, it adds insult on top of insult.

I love this bank and its employees. My grandparents started banking here after he retired from the military. So started the next generation of banking, and then to me. The staff is knowledgeable and friendly. They know your name! Kinda like cheers. Thats important to me, I dont like just being an account number. Kudos for a job well done.