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About the Business
Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style--all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual--and it's not just because we're looking for new gym buddies. We're on a mission to help you manage your money in a way that matches how you live your life. To do that, we're committed to learning more about you than your account number. That's why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It's why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We've grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.
Location & Hours
Recommended Reviews
Overall rating
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- Brandee D.Lacey, WA02Jun 25, 2022
Just when you think it's ok to go to the bank Saturday because you can't get there in time on Friday's after work. They are closed and now you have no money for the weekend! Niice!! Posted hours 9-1pm unless they change there mind.
Helpful 0Thanks 0Love this 0Oh no 0 - Robbin M.Lacey, WA66781185Mar 7, 2016
I have been with this bank for several years and if I could give them more stars I would. This bank is clearly the best bank I have ever been with. I have been able to have a senior account for the past couple of years. That's super because it means everything for my checking account is free except when I need a bank draft. Even then, $5.00, get real!! not bad!! I can get free checks 2x a year if I get the generic plain checks. So I get those. Come on, pictures of kittens, puppies, horses, etc. can be easily found on calendars!! Leave them off the checks, get the plain checks and my account is free because I am 60+.
All the branches of the bank I have been in are impeccably clean! Every desk is neat and orderly whether,(sp?), a staff person is using it or not. The bank is not so clean as if to make the average person uncomfortable to do business with them. At least I do not feel this to be the case.
The bank supports a variety of special community drives. There are many. To name a few there the back to school back pack drive, March of Dimes, Breast Cancer Awareness, New socks for the Homeless and Mittens, Hats, and Scarves for the low income and homeless. These are just a few of their sponsored drives. Columbia Bank cares about the community and is always showing so through their drives to help support their community.
The banks' staff are super nice, helpful, kind and above all, they are very polite. I remember when I first started banking with them and needed to use the restroom BAD all of a sudden, (part of my disability), I asked the teller at the bank if I could use their restroom Of course being a bank the answer was no. I quickly an quietly explained my situation. The teller went and talked to the supervisor who smiled and said yes and added "any time". Oh the relief of sweet people!!
All in all, I highly recommend Columbia Bank. They are clean, quick, efficient and so personable!!
.Helpful 1Thanks 0Love this 2Oh no 0 - Cierra R.Tacoma, WA86279Oct 7, 2017
Great customer service but 1 teller on a Saturday before a closed holiday sucks! Waited 15-20 to do my work deposit and get change.
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